Billing & refunds

Project storage and backups

Paid plans include hosted storage within their limits. Free project storage lasts seven days. When paid access ends, existing hosted work becomes read-only for a seven-day export window and is then permanently deleted. Exact deletion dates appear in Account → Storage. Existing free work receives advance notice and a full seven-day window when this policy first applies.

Trash counts toward storage and is recoverable for up to seven days, subject to an earlier project deletion date. Delete forever and Empty Trash cannot be undone. Download archives expire after 24 hours. Keep your own backups: download editable project packages or connect Google Drive. A backup is complete only when marked Saved; failed backups do not extend deletion deadlines.

Connecting Google Drive authorizes app-accessible files and folders. We retain encrypted authorization credentials for requested backups and automatic saving. Disconnecting removes the connection credentials and stops future backups, while existing Drive copies remain under Google's terms and privacy policy. Hosted copies remain subject to SliceForge storage limits and deletion dates. These rules do not change separate retention of billing, security, legal, or support records.

Subscriptions and cancellation

Subscriptions automatically renew at the price and interval shown at checkout unless canceled before renewal. Review the total and applicable taxes before paying. Use Plans & billing to open the billing portal and cancel. If it is unavailable or you cannot sign in, contact support for cancellation assistance.

Cancellation normally stops the next renewal and preserves access until the paid period ends. It does not automatically refund past charges. Logging out, clearing local data, or stopping use does not cancel a subscription. Review plan changes and any prorated charges before confirmation.

Included and purchased credits

Included credits reset each paid billing period and do not roll over. Included credits are spent first. Purchased credit packs are one-time purchases and do not renew or activate a paid plan. An eligible active subscription is required to use paid AI features, even when purchased credits remain.

Purchased credits are not reset by monthly allowance renewal. They are service units, not cash or a transferable currency. Current feature costs are displayed in the product. Requests may temporarily reserve credits; failed paid AI operations should release the reservation. Contact support if your balance appears incorrect.

Refunds and billing errors

Except where law requires otherwise, fees for a started subscription period and consumed credits are not refundable solely because you changed your mind or did not use the service. Contact us to review unused credit purchases, duplicate or unauthorized charges, failed operations, or services not delivered as described. Eligibility depends on the facts and applicable rights; discretionary refunds are not guaranteed.

Email support@sliceforge.io or use support with your account email, transaction reference, date, and explanation. Never send a full card number. Approved refunds use the original payment method where possible; bank processing times vary. Associated credits or access may be adjusted for refunded purchases.

Consumer protections

Nothing here excludes statutory cancellation, withdrawal, refund, warranty, or payment-dispute rights. Where local law provides a withdrawal period for digital services, it applies unless a valid statutory exception has been satisfied. Using SliceForge or accepting these terms alone is not a blanket waiver of those rights. You may contact your payment provider or regulator without our permission.